ȣ ⺻ õ оߺ Ȳ 18 Ȳ ִ ʸ ٽɴȭ ȭ
.
ϸ ȣ ̿ ڵ ȣڸ ڽ о߿
(expertise)ܿ ٹ鿡 ģ ʿϰ, ȭ ǹ, Ȥ ֽ ؼ ˾ƾ Ѵٰ ߴ.
ܿ ȣ ڷ Բ Ұϰ, Tip ȣڸ ʿ ϰ ִ.
Ӹ_ ȣڸ ۽Ÿ
UNIT 01: Taking a reservation( ޱ)
Hotels of the world: ȭ
ȣ: Hotel Ritz
Tip: ȣ , ,
Unit 01: ī (African Nations)
UNIT 02: Taking phone calls and messages(ȭ ޱ)
Hotels of the world: ȭ ȣ:
The Savoy
Tip: Ʋ 硦 Ǯ(pool) ħ
Unit 02: Ƹī (American
Nations):
UNIT 03: Giving information - Hotel and restaurant location and facilities
(ȣڰ
ġ ü ϱ)
Hotels of the world: ȭ ȣ: ü The Grand Hotel Pupp
Tip:
þ ְ Ͻ ȣ
Unit 03: ƽþ (Asian Nations) 1
UNIT 04: Giving kind and
polite explanations and making apologies
(ģϰ ϱ)
Hotels of the world: ȭ
ȣ: Ϻ The Park Hyatt Tokyo
Tip: ȭ 뿪 dz?
Unit 04: ƽþ
(Asian Nations) 2
UNIT 05: Receiving guests/Checking in at Reception
(±/üũϱ)
Hotels of the world: ȭ ȣ: The Amanjena Hotel
Tip: ƽ丮 ȣ ź ȭ
Unit 05: (European Nations)
UNIT 06: Serving in the bar/Taking orders for
drinks
(ٿ մ / ֹޱ)
Hotels of the world: ȭ ȣ: The
Plaza
Tip: ģȯ õϴ ȣڡ
Unit 06: ƴϾ (Oceanian Nations)
UNIT 07: Taking restaurant bookings(Ĵ ޱ)
Hotels of the world: ȭ ȣ:
The Oak Alley Plantation
Tip: ְ ȣ: Ʈ (Serviced Residence)
Unit 07: 7
Ұ(Seven Wonders of the World)
UNIT 08: Welcoming, seating, and taking a food order
(մԸ,
¼ȳ, Ļ ֹ ޱ)
Hotels of the world: ȭ ȣ: Inn at Perry Cabin
Tip: ˾
ô: / 3
Unit 08:
UNIT 09: Desserts, wine and cheese(Ʈ,
, ġ)
Hotels of the world: õϴ ȣ: ̽ Dreams Luxury Suites
Tip:
Unit 09: İ
UNIT 10: Dealing with requests and problems( 䱸 ذϱ)
Hotels of the world: õϴ ȣ: Ż The Hotel Splendido
Tip: Ư ȣ: Ʈ
Ρ
Unit 10: Ǹ ȣڸ
UNIT 11: Describing dishes( ϱ)
Hotels of the world:
డ õϴ ȣ: Number Sixteen
Tip: World Travel Award ְ ȣ 7
Unit 11:
(accommodations)
UNIT 12: Hotel services including room service(ȣڼ)
Hotels of the world: ۰
Ⱑ ִ ȣ: ĸ LHOTEL
Tip: ϴ ְ ȣ, ƼŻ ȣ & Ʈ
Unit 12:
ȣ δü(Hotel Facilities)
UNIT 13: Taking difficult phone calls(ȭ ˾Ƶ )
Hotels
of the world: ģȯ ȣ: Napa Valley Bardessono
Tip: ̺ ÿ Ͽ
Unit 13: ī
(Registration Form)
UNIT 14: Giving directions( Ϸֱ)
Hotels of the world: ȣ: Af
Chapman
Tip: 30° 1 ĭ С ꡱ
Unit 14: д (How to Read a Passport)
UNIT 15: Facilities for the business traveller( ڸ ü)
Hotels of the world:
ȣ: Gimmelwalds Mountain Hotel
Tip: ̽þ յ ã Ÿ ŸŰ߷
Unit 15:
ȭ(World Coinage)
UNIT 16: Offering help and advice( )
Hotels of the world:
ȣ: Bacharachs Castle Hostel
Tip:
Unit 16 : ȣ ħ Ļ(Hotel Breakfast)
UNIT 17: Checking out and paying the account(üũƿ )
Hotels of the world: ;Ű ĹĮ ȣ
: Richmond Pamukale Thermal Hotel
Tip: ߱ ̳ٿ Ÿϰ ۡ Ű
Unit 17 : ȣڸ
μ
UNIT 18: Payment queries(ҿ )
Hotels of the world: ĸ ְȣ: Hotel
George V
Tip: WOW ź簡 ! - 츮 Wȣ
Unit 18: ѱ İ